Returns & Refunds

Food safety note

As our products are consumable food items, opened or used packs cannot be returned for hygiene and safety reasons.

When we accept returns

We happily replace or refund an order if the product arrives damaged, leaking, or is incorrect, or if the seal is broken on arrival.

Please report any such issue within 48 hours of delivery, with a photo of the product and packaging, so we can resolve it quickly.

How to raise a request

Call or WhatsApp us on +91 80889 26572, or email gramasspices@gmail.com with your order details and photos.

Once approved, we will arrange a replacement or a refund to your original payment method.

Refund timelines

Approved refunds are processed within 3–5 working days. Depending on your bank, it may take a few additional days to reflect in your account.